Ryokan Gojyuan Gift Vouchers are the perfect gift idea for any occasion. We feel that Gift Vouchers are exactly that - a gift from the heart.
That is why we do not send our vouchers by email but insert them into a handmade card and send by post either to the purchaser or to the recipient. Please allow at least 24 hours after payment for the voucher to be prepared.
If you request the voucher be sent to you, a gift card inside an envelope will be sent to your address. Otherwise the voucher will be sent directly to the recipient.
Alternatively, the voucher can be picked up at Ryokan Gojyuan. You will be sent a confirmation email so it is very important to check the details before we send out the gift card and voucher.
Gift Vouchers are subject to certain terms and conditions. These conditions are described in our Frequently Asked Questions and can potentially change at any time. It is your responsibility to check these terms and conditions regularly before making any purchases in case there are any changes. By purchasing a gift voucher, you agree with the terms and conditions set out below.
Due to changes in the law regarding expiry of Gift Vouchers, any new vouchers purchased after 1st November, 2019 will have an expiry of 36 months. Vouchers issued prior to that date will have our original expiry of 12 months. As a result of this change to the law, our vouchers are now for a fixed amount and you are free to use the voucher for whatever service you require - currently our hinoki package and accommodation.
Frequently Asked Questions / Terms and Conditions
How long is my Gift Voucher valid for?
The Gift Voucher is valid for a period of 36 months from the date of purchase. For vouchers purchased prior to 1st November, 2019, an extension can be made (this must be done prior to the expiry date). If the extension is greater than 3 months, there will be a charge which will be the difference with the current rate and gift validation rate.
In what denominations are Gift Vouchers sold?
Gift Vouchers can be purchased for any fixed value. The minimum amount is $50.00.
How do I pay for my Gift Voucher?
We offer two types of payment methods - Direct Deposit and PayPal. As we are a very small business, we add a 3% surcharge for PayPal payments.
Can my Gift Voucher be redeemed for cash?
Your Gift Voucher cannot be redeemed for cash but can be used for accommodation and our hinoki package.
Are there any limitations on choice of dates for my reservation?
All accommodation and other services are strictly subject to availability at the time of booking.
Do I need to quote my Gift Voucher number when making my reservation?
Yes, at the time of making the initial booking you MUST specify the Gift Voucher number
What if I don’t have my Gift Voucher with me when checking in?
You must produce your original Gift Voucher upon arrival. If you have misplaced your Voucher and are unable to produce it upon check-in, then you must pay for your accommodation. In this instance the voucher can be used at a future date (before the expiry date).
What if I have lost my Gift Voucher?
Ryokan Gojyuan Gift Vouchers are not replaceable if lost, stolen, destroyed or altered and will not be accepted or be otherwise redeemable.
What if the cost of my booking is more than the value of the Gift Voucher?
Should you spend more than the value of your Gift Voucher, the outstanding amount must be paid.