Gift vouchers or gift voucher bookings can not be refunded.
The deposit is non refundable unless cancellation is made at least 4 weeks prior to the intended arrival date.
Cancellations made less than 14 days days prior to occupancy will be charged the full amount including any kaiseki charges.
When a cancellation is advised more than 14 days prior to occupancy, the deposit can be transferred to a new booking as long as it is within 12 months of the original reservation.
A no-show is deemed a cancellation and will be charged the full amount.